Experian Sucks Customer Reviews and Feedback
Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.Based in Dublin, Ireland, the company operates in 37 countries with offices in Brazil, the United Kingdom, the United States. The company employs approximately 17,000 people and reported revenue for 2018 of US$4.6 billion. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. Experian is a partner in the U.K. government's Verify ID system and USPS Address Validation. It is one of the "Big Three" credit-reporting agencies, alongside TransUnion and Equifax.
Jamie shared his experience, "I’ve been receiving emails from Experian ever since I signed up for the class action claim for having our personal information stolen online. I didn’t receive any compensation. I noticed that their emails do not have a link to unsubscribe. I called their number, and the very first thing the automated system asked was my SOCIAL SECURITY NUMBER!!! Really??? Who does that? I hanged up immediately, and just archived the email as junk. WATCH OUT!!! You don’t need Experian services. They seem to be scammers. You can get credit report services through your bank, Credit Karma, Credit Sesame, and other reliable free companies."
Former Employee - Anonymous Employee says"I worked at Experian full-time for more than 3 years Cons: Avoid this place at any cost"
Former Employee - Senior Account Executive says"I worked at Experian full-time for more than 5 years Cons: Constant turnover at every level, sales reorg every year or two, changes to territory/comp plan/quotas, etc. (Experian Data Quality specifically)"
Current Employee - Senior Software Engineer says"I have been working at Experian full-time Cons: Middle to upper management is a total mess"
Current Employee - Anonymous Employee says"I have been working at Experian full-time Cons: Oops there were no pros"
Former Employee - Manager says"I worked at Experian full-time for more than 3 years Cons: They value only for Sales people and give less importance to technology people. Sales team also dont have manners to speak with technical people, they only rushed when they are need some data or urgent work. Sales team show power of there role to others and they feel that they are only achiever in Experian. HR does lot of politics as they only provide openings for Sales and put conditions on IT team. No growth in learning. Experian is only good for Sales people."
Former Employee - Consultant says"I worked at Experian full-time for more than a year Cons: Worst place to work on earth"
Current Employee - Senior Consultant says"I have been working at Experian full-time for more than 8 years Cons: Another award for XCore !! a product that hardly exists or has brought a dollar to the bag. Just goes to show the kind of ghost marketing APAC does to keep keep selling air. Its a massive pilferning operation being run by the Xlabs to pick up other products or ideas and keep repackging them.Its a very SEA trait.Shows how shallow the entire innovation initiative is. NA has way more products and initiatives going for them. This enire awards management is a hogwash to keep a few leaders happy.sad."
Former Employee - Buyer says"I worked at Experian full-time for more than a year Cons: Never had goals established the entire time I worked there. Management doesn’t have your back, no training, no growth within the group, sexist mindset, pay is all over the place."
Account Executive says"I worked at Experian Cons: A remote VP for an inside sales role...Dying accounts from the field. Call metrics and micromanagers. Unrealistic goals on accounts that are already declining. Frat house atmosphere and rehired managers that had performance and HR issues in the past. Our base salary is comical. If you aren’t in a new business or finance role, your territory will fail. ZERO room for growth as all management/trainers/marking is hired from outside companies."
Former Employee - BIS says"I worked at Experian full-time for less than a year Cons: Everything...literally. This department is useless and built on lies and lack of training. No one takes ownership and pushes blame to the reps."
Costumer assistant II (Former Employee) says"Trabajo horriblemente estresante, monótono, competitivo, etc. Team leads y supervisores se encargan de hacerte la vida imposible, controlando incluso cuánto tiempo te toma ir al baño. Posibilidades de crecer y pasar de un área a otra PERO el aumento de sueldo (si te va bien) solo es máximo $10.000.- al año. Si topas techo con el sueldo ...aunque te "asciendan" no te suben más el sueldo. SIEMPRE que puedan encontrarán escusas para no darte bono anual. Si marcas la entrada tarde, aunque sea solo un minuto, 3 veces al mes te amonestan. SI trabaja en cuidad empresarial se dará cuenta fácilmente de quienes trabajan en esta empresa...ya que muy temprano la gente corre cuadras para alcanzar a llegar y marcar su entrada. UNA REAL VERGÜENZA! EMPRESA QUITA VIDA!"
Product Owner / Consultant (Former Employee) says"British company drove the American way that put money and cost before people and quality. Remove jobs from Europe to the benefit of low-cost countries. Cons: no value on people"
Customer Service Representative (Former Employee) says"No worth the pay. Was told we have consecutive days off. Had to put in a shift bid when we already had hours assigned to us. Constantly had issues working from home and IT just did not help the issue or they would fix it and make you look stupid after you noticed your problems were solved. The job culture sucks. It mentally drains you. Don’t work here. Our training was trying to hype up is in class but a lot of us keep that this company has a high turnover rate. I should of looked at the reviews before applying. Cons: Everything"
Analista de Sistemas (Former Employee) says"Empresa ruim de se trabalhar muito bagunçada, o rh não confere os consignados aprovaram uma fraude e depois tirarao o corpo e me mandaram embora pro reclamar de meus direitos."
GAP Team Specialist (Former Employee) says"You can learn a lot of valuable info working here about your credit and how to manage it but its not a great place to work. no control over their attendance info and often let people go for issues that are out of their control."
Consumer Support Specialist (Former Employee) says"You could clock in everyday on time and leave a little later every day you could also win employee of the month and have the highest quality scores in the office but they will still fire you for stupid reasons Cons: Lies"
Customer Service Specialist (Former Employee) says"A typical day at Experian would look like getting to work thirty minutes early to log into the computers and phone systems, having terrible managers treat you like trash, unfair dialog on employees, unfair treatment towards race, unjust pay."
Customer Service Advisor (Former Employee) says"I would recommend this job to someone who likes to work in call centres but doesn't care for the customer aspect of service. Very compliant role with virtually room for imagination or ingenuity. Cons: Strict floor"
Customer Service Representative (Current Employee) says"Not able to eat at your desk, not able to talk. Vacation scheduling tool has employees fighting over time off. No cell phones are allowed in the work area."
Research Analyst (Former Employee) says"At the time of my employment this location was a scary place to work. The integrity of the data being processed was minimal at best and probably a miracle that anyone's credit score was remotely accurate."
Accounts Receivable Associate (Former Employee) says"no reviews, I never worked for experian. so there is obviously nothing i can say about the company as a whole. I only had ran experian reports as a accounts recievable position"
Accounting Clerk (Current Employee) says"I found myself beset by yet another protectionist, technocratic culture in the finance department. People blaming you for not knowing proprietary stuff. The first hour is actual accounting work, the rest of the day is scanning paper documents. I went to college for this??The job asks you to make copies and binders so you never use your actual skills or experience. The job is a match for anyone that has no ambition of advancement. Cons: Terrible pay, terrible hours, no benefits until you're allowed to transfer to permanent status."
Agent (Former Employee) says"management is horrible girl pick on me in my supervisor ask her about it and she denied it and I'm the one who got fired apparently you have to be a fake girl to have any of your mail supervisors stick up for you I dread going to work."
Customer Engagement Liaison (Former Employee) says"you could not bring paper to your desk. you could not do anything between calls. when there was not a campaign, the days lasted forever. There were a lot of cliques. Cons: Management has no clue"
NA (Former Employee) says"I highly recommend against employment at Experian, especially the Schaumburg IL location. Cons: Poor management and unfriendly workforce"
SENIOR IT SERVICE MANAGER (Former Employee) says"People are treated like commodities and are expendable. Proper training is not provided. You are expected to do multiple jobs and never given recognition for anything! STAY AWAY FROM THIS COMPANY!!! Cons: Sweat shop!!!"
Customer Service Representative (Former Employee) says"From the begining the hiring process was not straight forward with to job, start dates, compensation or schedule. The company gave conflicting information that changed several times while giving very little wiggle room to adjust. They don't keep their records accurately so you have to protect yourself at all times and call them constantly to be sure they stay on top of things. Not flexible with employees and no good benefits. There's so much more to say but a waste of time to keep going. This is just a temporary job for someone who needs a quick check."
GIS Specialist (Former Employee) says"This job was a good one to have to gain more experience. They were not able to sell the software to any clients, so as a result, my position was eliminated."
Scanner Operator (Former Employee) says"The job consisted of opening and scanning mail along with nine other scanner operators. The department was understaffed. The upper management refused to hire more people because the company is doing badly. Instead, the department manager focused on bleeding the workers dry. She arbitrarily upped the production requirements despite the fact that the volume of mail doubled within a year. The management is completely tone deaf and/or clueless. The turnover rate is probably around 50% and would be way higher if the economy was better. Some actually quit before having another job lined up because they could not take it any longer. The equipment is old and breaks down constantly. It's a thankless job. The scanner operators are overworked and underpaid. Almost everyone hates being there but they have no choice. That's probably why there is so much arguing and backstabbing going on among the co-workers. In the company hierarchy scanners are at the bottom, but only because the company hires contractors for janitorial duties. To add insult to injury the imaging room features a large window into the hallway which makes you feel like a zoo animal. The pay starts at $11 per hour and features annual raises which are laughable. There used to be quarterly bonuses but they took those away. Cons: Everything"
Customer Service Representative (Former Employee) says"As the saying goes “too many chiefs “ no clear direction. They fired all of their wonderful managers a couple years ago. They change employees like they change their socks. It is sad because this is where all of our credit information lyes. The fraud team is actually pretty good."
Joe says"Experian baited me in with their boost. At first it was great. After joining and paying for extra features to boost my credit. My credit went down and is now currently 100 points below Transunion and Equifax. So I say Experian sucks... "
Francis Guo says"Very shady! Sent me an email that asked me to provide my bank account and login detail with promised benefit and after taking away those information and storming my account to scoop up all personal information renegaded on the promise and gave me nothing! THIS COMPANY SHOULD BE WIPED OFF THE FACE OF THIS PLANET!"
Elmo says"My credit score has recently gone down quite a lot, it had been consistently high excellent and good but now it’s fair since Boost was launched. Reading other comments on here & other review sites it seems very clear that Experian are deliberately reducing people’s credit score to persuade them to use their new Boost feature. I can see why they would do this, but it seems unfair to do it across the board at random - credit scores and reports do affect many people’s lives in many ways and they should take more responsibility for providing accurate information - to a certain extent they need customers & creditors to engage with them honestly so how about being honest with us in return?!"
Andru says"still full of rubbish corruption with Experian, i dont owe anyone money and never missed a payment except the people who are lying about me yet thats ok and no way of suing them for their lies these companies are nothing but Government corruption quick enough to help rich but torture the poor people"
Kelsey Laurence says"Experian scam, they provide false information on people credit, unless you sign up and pay. I've sent them emails, asking why does it say I have no current loans and finance. Sent them prove they haven't replied either time during 2020. But offer at a cost to tell me how to improve credit rating. Why do so many companies use this fraudulent company"
Will Moffett says"Don't care about you"
Chuck Magner says"Experian is not in the business of insuring accuracy and honesty. They will not investigate false credit history reports thoroughly. My wife has some magazine company reporting her for non payment towards the purchase of magazines she never ordered, who in fact threatened her with reporting negative credit history if she reported them, went to a lawyer or started any legal action, and who calls her at all hours of the night harrassing her.
This company has a known history of doing this and can easily be found in the records of the BBB and multiple resources yet Experian returned back a dispute request saying they could not find anything.
I will be canceling my paid credit protection service with Experian that really does nothing but report back to me when my credit card balances go up or down"
dan says"Have had the misfortune to deal with Experian in order to get confirmation of a data registry in infodeuda in Spain. I never received the confirmation and the handling and communication was much below any low standard imaginable."
jai sunner says"Worst customer service ever. Rude and arrogant colleagues."
Mark says"Got an email today, suggesting I use their Boost Your Score, tool. Linked my bank account and pressed the button to find out if my score could be boosted. However, got a message saying they couldn’t show me if my score was boosted and they were aware it was an issue. Quite why anyone bothers with this company, is a mystery to me. There are better and free alternatives.
Tried again today to boost my score but got the same message, with an invitation to pay £14.99 a month to learn how to improve it.
Regulators need to take a close look at this company."
Rob says"Trying to get a credit freeze removed but get no email or text message for identity confirmation. Can't speak to a human. Can't find an option for unfreezing a report.
Just the worst compared to Transunion or Equifax"
Patricia Carter says"Only used Experian once involving a credit freeze after an identity theft. Trying to get them to unlock the freeze has been 100% more stressful than the identity theft itself!!!"
Arthur says"worst credit score company ever seen. Every month score going down even I pay all credit cards and bill in time."
Joe Fitzpatrick says"Twice requested my statutory credit report and also complained. Awful company and they try to get you to pay them for YOUR information and Clear Score provides this and more for free anyway.
Preparing my complaint to the Financial Conduct Authority, although I expect they are well aware of this third (generous) rate company."
Andy says"I tried the credit boost they offer, only to find my credit union was not supported. They claim they are connected with 8000 institutions, but I tried looking up at least 12 different financial institutions, all to no avail. If your with the big banks that gouge you, your in luck. So I feel their advertisement is false and totally misleading. BTW, having your financial institution linked is the ONLY way credit boost works."
M says"Experian has inquiries on my report that are older than 2yrs (08\19\2014 & 06\02\2014). Experian states that certain creditors are reporting addresses and in fact that have lied, because I have letters from the Presidential units of these corporations (Discover & Fifth Third). I have REQUESTED many times that someone (human being) contact me from Experian and they continue to ignore those request(s). FCRA laws are enacted for a reason and definitely NOT to be violated\broken. How is it that the U.S. government uses the services of Experian to conduct business (PPP & EIDL loans) when this company continues to VIOLATE the LAWS. It seems that the government condones\covers up Experian's habits. Another example of huge corporation(s) making a fool of the U.S. government."
Dadisi Goodwin says"Due to security breaches I have been a victim of identity theft for years.
I started a fraud alert and and then Equifax had a breach causing my information to be stolen.
So I switched from fraud alert to a security freeze which provided a pincode.
Only now after another breach with Equifax with my information found again on the dark web.
Experian and has now decided actually Experian Equifax and transunion has now decided they're asking for pin code is no longer needed
After my information has been stolen I mean all of it. These companies have the nerves to relax the rules making it easier for people to access my account change it and make it their own.
I have a very big problem with that and I'm never going to stop filing a complaint with the consumer financial protection bureau.
My security is continuously being compromised by Experian and the other two agencies.
There's no one out there you can trust not even these people."
Alan Jenkinson says"I'be been using their service going right back to when Risk Disk was started but this year they tried to rip me off with a 25% price increase. Their sales rep backed down, after I accused them of attempting to rip me off, and offered me their old price.
I asked to speak to the sales manager and after repeated requests he's still to chicken to make contact with me.
Meanwhile, my membership has expired after being a customer for 21 years.
So I've been loyal to them and their response to this is to try and sting me.
I have lost all faith and trust in this company now."
pw henderson says"I ordered an extra credit card for an existing account for my wife. She has no responsibility for the card. Upon receiving the card, Experian has lowered her credit score 12 points. We have reported the error and have not heard back.
And what's with lowering my (800+) credit score because I closed an old account. This is simply smart banking. Doing this to help big banks keep customers is shifty. Shame on Experian."
Andru says"just got a form off Experian, yet again full of lies by this company. one of them is apparently i owe £77 to infact here is a copy. C2 MR ANDRU DAVIES, GLANFELIN FLATS, 11, CARDIFF ROAD, HAWTHORN, PONTYPRIDD, CF37 5LL Date of Birth: 04/01/1975
Company: HUTCHISON 3G UK LTD Started: 24/08/17 Account Updated to 07/06/20
Account Type: COMMUNICATIONS £77
now i dont know you guys but i looked this number up no such company? now i was on the same number so how did i have a sign up with no sim or even the number ion my system when the company dont even exist??
i did have a phone company around that time but was not called that at the time and around roughly that amount of money,
this was i found in my bank a total of around £90 to witch i had no idea who that was and no knowing of it so i was given the details of the bank and called and contacted them to witch admitted yes they had removed money from my account for a phone sim? to witch i asked so when did i get the sim posted out to me, their reply was they did not have the address or something like that admitted their fault but only refunded me around £70 to witch i plaid hell about it and reported it to the bank and even the bank had never heard of this company to. but yet Halifax allowed them yet again to steal that amount of money to. Banks are thieves 100% all the time. and so is people like Experian they lie about anyone then pass the details over to con artist companies for them to contact you and offer you loans of silly amount of interest rates, this country is pathetic dirty stinking MP's and just rich people conning"
A Bauer says"I am so sorry Experian but as soon as I signed-up, a plethora of emails came from Experian & others! There is no easy fix or opt-out on their site so I had to call! 3X! Good bye cause it aint worth it! When I did talk with someone, no solution was offered so there must not be one! CANCELED"
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ThabaniMnyamaJr??⚖️ says"RT @paulkasekesnr: It sucks that I cannot comment on this matter the way I would want to because NDAs...but anyways, people are way too rel…"
Paul Kaseke Snr. says"It sucks that I cannot comment on this matter the way I would want to because NDAs...but anyways, people are way to… https://t.co/2qGN0RFK60"
Michael L says"@Experian_US can i please get some help? Phone system sucks and I just want to talk to an agent and ask specific questions about me!"
In The News
Business Wire reports"Experian Announces Breakthrough Solution in the Fight Against Synthetic Identity Fraud"
Scientect reports"Financial Statement Fraud Market 2020 SWOT Analysis & Key Business Strategies by Leading Industry Players- Experian plc, Gemalto NV, Kount Inc., Signifyd, ACTICO GmbH, CipherCloud, GlobalVision Systems, Inc."
Business Wire reports"Experian launches new Ascend Portfolio Loss Forecaster™ in collaboration with Oliver Wyman to help analyze risk and forecast loan losses in the wake of COVID-19 and beyond"
The National Law Review reports"Experian Pays $5,000 for FCRA Violation"